RESUME
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EDUCATION:
September 2010 - December 2013: Michigan State University, East Lansing MI
Master of Arts in Educational Technology
August 2005 - December 2008: Grand Valley State University, Allendale, MI
Bachelor of Science in Information Systems.
May 2008 - July 2008 Universitat degli Studi della Tuscia, Viterbo, Italy
Architecture, and Italian Studies.
August 2001 - May 2005: Grand Rapids Community College, Grand Rapids, MI
Computer Information Systems.
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EMPLOYMENT:
October 2008 - Present: Grand Rapids Community College-Lakeshore Campus, Holland, MI
Information Technology Project Coordinator.
June 2007 - September 2007: Spectrum Health, Grand Rapids, MI
IT Client Field Support Technician.
September 2006 - October 2008: Grand Valley State University, Holland, MI
Media Service Technician (Tech Support).
SKILLS:
EDUCATION:
September 2010 - December 2013: Michigan State University, East Lansing MI
Master of Arts in Educational Technology
- Certificate received May 2011
- Graduation Date December 2013
August 2005 - December 2008: Grand Valley State University, Allendale, MI
Bachelor of Science in Information Systems.
- Business Administration minor.
- Graduation Date December 2008.
- Dean's List.
May 2008 - July 2008 Universitat degli Studi della Tuscia, Viterbo, Italy
Architecture, and Italian Studies.
- Italian Language.
- Landscape Architecture.
August 2001 - May 2005: Grand Rapids Community College, Grand Rapids, MI
Computer Information Systems.
- Associates degree received 2004.
- Dean's List.
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EMPLOYMENT:
October 2008 - Present: Grand Rapids Community College-Lakeshore Campus, Holland, MI
Information Technology Project Coordinator.
- Maintain and update the GRCC Wiki for the Customer Support team.
- Coordinate support activities that involve other organizations such as Grand Valley state University, Ottawa Area Intermediate School District, West Ottawa High School, Byron Center Public Schools, and other local area schools.
- Collaborate with the IT teams from different institutions to ensure the quality of service for GRCC students is maintained using the technologies available.
- Provide first response to reported problems on personal and classroom technologies used by individuals working at off campus sites such as Byron Center.
- Develop operating instructions and training materials when systems on other organizations’ networks are switched over to the GRCC Network.
- Work closely with the dean and associate dean of the Lakeshore Campus to plan for and assess future technology needs.
- Collaborate with the associate dean at the Lakeshore Campus to develop strategic action plans that allow GRCC to bring the Lakeshore Campus and regional sites into compliance with GRCC’s standards, policies, and regulations.
- Assist in the coordination of the technology transition at the M-TEC and West Ottawa High School including analysis, deployment, documenting, testing, and troubleshooting.
- Maintain Raider Card System and work with System’s Administrator to expand services offered at the Lakeshore Campus.
- Build and update a “Systems Life Cycle” replacement list of equipment at the Lakeshore Campus.
- Provide technical support for GRCC faculty, staff, and students.
June 2007 - September 2007: Spectrum Health, Grand Rapids, MI
IT Client Field Support Technician.
- Assisted hospital personnel in identifying the most efficient ways to use technology.
- Planned and coordinated system installations and upgrade projects.
- Kept detailed records of all projects, upgrades, and customer requests addressed.
- Performed throughout situation analyses before engaging in projects.
- Performed continuous verification and follow-up on existing and past assignments.
- Effectively assessed and resolved electronic office equipment issues.
- Responsible for troubleshooting LAN and WAN issues.
September 2006 - October 2008: Grand Valley State University, Holland, MI
Media Service Technician (Tech Support).
- Responsible for troubleshooting wired and wireless network connections for faculty and students.
- Maintained and troubleshot all multimedia equipment at the Holland Campus.
- Powered down all electronic equipment and closed computer labs.
- Assured proper use of campus electronic devices.
- Assisted students and faculty with advanced equipment operation and technical questions.
SKILLS:
- Online instructional design.
- Web 2.0 Applications.
- TPACK.
- Blackboard course development.
- Wikis.
- Weebly, Google Sites, and Wix web design and support.
- StAIRs development experience.
- Bilingual(Spanish and English).
- Project management and coordination experience.
- Communication/collaboration working in teams of diverse cultural backgrounds.
- Creation and support of social media pages for higher education.
- Desktop, laptop, and other Apple, Windows, and Android mobile devices.
- Hardware and software mass deployment.
- Mac and Windows OS.
- Microsoft and Apple software applications.
For the most up to date copy of my resume please see the Google Doc @: Antonio's Resume
Visit my Annotated Transcript page.